Fair Resolution. Clear Process.
The Civil Claims Resolution Committee is an independent statutory body that helps individuals and businesses resolve civil disputes fairly and efficiently — without the need for costly legal representation.
Est. 1998
Trusted by thousands of Australians
Independent
Statutory body, free from commercial influence
Impartial
Decisions made on merit, not on who you are
Accessible
No legal representation required
Transparent
Clear process with written determinations
The Process
What to expect when you lodge a claim
01
Lodge Your Claim
Complete the claim form and submit it along with any supporting documents. Our team will acknowledge receipt within 2 business days.
02
Assessment
A case officer reviews your claim for eligibility and completeness. You may be asked to provide additional information at this stage.
03
Hearing
Both parties present their case before an independent committee member. Hearings are conducted fairly and without legal jargon.
04
Resolution
A written determination is issued. Outcomes are binding and enforceable. You will receive a full explanation of the decision.
Resources
Everything you need to prepare your claim
We provide plain-language guidance, official forms, and eligibility tools so you can approach the process with confidence — no legal background required.
Browse all resources
Plain language. No jargon.
Forms & Documents
Download claim forms, response templates, and official committee documents in accessible formats.
Browse FormsGuidance Notes
Plain-language guides explaining the process, your rights, and what to expect at each stage.
Read GuidesEligibility Checker
Not sure if your matter qualifies? Use our step-by-step tool to find out before you lodge.
Check EligibilityReady to begin?
Ready to lodge a claim?
The process is straightforward and you do not need a lawyer to participate. Our team is here to guide you every step of the way.
Start Your ClaimNo legal representation required
Decisions issued within 30 business days
Lodging fees assessed on a case-by-case basis
Written determination with full reasoning