Get in Touch
Contact Us
Our team is here to help. Whether you have a question about eligibility, need assistance with a form, or are ready to lodge a claim — reach out and we will respond promptly.
Our Office
Address
607 Bourke Street
Melbourne VIC 3000Telephone
(02) 9000 1234
National: 1300 230 857
Email
[email protected]Office Hours
Monday – Friday
9:00 am – 5:00 pm AEST
Ready to lodge a claim?
Download Form CC-1 from our Resources page and submit it online, by post, or in person.
Download Form CC-1Enquiry Form
Send us a message
We aim to respond to all enquiries within 2 business days.
Ways to lodge your claim
Online
Submit Form CC-1 and supporting documents via our secure online portal. Acknowledgement within 2 business days.
Use the online portalIn Person
Visit our office at 607 Bourke Street, Melbourne VIC 3000. Office hours: Monday–Friday, 9:00 am–5:00 pm AEST.
Get directionsBy Post
Post your completed Claim Form and documents to PO Box 382, Lavington NSW 2641. Use registered mail.
Download Form CC-1Not sure where to start?
Read our step-by-step guide or check your eligibility before lodging.